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Inspection Summary


Overall summary & rating

Good

Updated 3 March 2020

About the service

Shared Lives Scheme, also known as Ealing Shared Lives, is a shared lives scheme which provides people with long-term placements, short breaks and respite care, within shared lives carers’ (SLC) own homes. At the time of our inspection 14 people were using the service, seven of whom only required short, occasional respite care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

The provider had arrangements in place to monitor the quality of the service, but these had not always been effective as the records in respect of some people using the service were not always kept up to date. The provider took action when they had identified improvements were required.

Shared lives carers and staff were caring and treated people with respect. Relatives and professionals said they felt people were safe and their care needs were met.

People had support and risk management plans and these were reviewed regularly. Plans reflected people’s physical, mental, emotional and communication needs. Staff were aware of how people wanted to be supported and were responsive to people's individual needs.

People were supported to have healthy diets and their choices were respected. Shared lives carers helped people to access to healthcare services and people were supported to remain healthy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were robust recruitment processes in place to make sure the provider only engaged suitable carers to support people effectively in their own homes. The provider matched carers with people’s support needs and preferences. Carers completed a range of training to help them support people appropriately. Carers felt supported and well supervised by the provider.

The provider had suitable processes in place for responding to complaints and concerns and used these to develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 14 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 3 March 2020

The service was not always well-led.

Details are in our well-led findings below.