Archived: Rossendale Road

Updated 7 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector.

Service and service type:

Rossendale Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The provider had appointed a new registered manager since the last inspection who had been in post since December 2017.

Notice of inspection:

The inspection was unannounced. This meant the provider did not know we would be visiting.

What we did:

Before our inspection, we reviewed all the information we held about the service and completed our planning tool. We also checked for feedback we received from members of the public, local authorities and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also checked records held by Companies House.

We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this information and used it to inform our planning tool.

During the inspection we spoke with two people who lived in the home. Although the registered manager was on maternity leave at the time of the inspection, they attended to ensure we were able to gather information about the service. We also spoke with the operations manager, a team leader and three support workers. One of the support workers also worked as the housekeeper.

We completed checks of the premises and observed staff providing support to people in the communal areas of the service. This was so we could understand people's experiences.

We reviewed a range of records relating to the way the service was run. This included two people's care and medicines records in detail and a selection of another person’s care records. We also looked at two staff recruitment files, minutes from meetings, audits and checks completed in the service and a sample of policies and procedures.

Updated 7 June 2019

About the service:

Rossendale Road is a specialist rehabilitation service for up to 13 adults who have experienced an acquired brain injury. There were 12 people using the service at the time of the inspection.

People’s experience of using this service:

People were positive about the care and support they received. They told us they felt safe in the home and that there were enough staff to meet their needs. Staff had completed training in how to protect people from the risk of abuse. People received their medicines as prescribed. Accidents and incidents were fully investigated to reduce the risk of them happening again. Any lessons learned from events were shared with the staff team.

Staff received training which helped them understand the specific needs of people who had experienced an acquired brain injury. Staff also received regular supervision with senior staff to discuss their role and any training needs. People told us the food was of good quality. Staff supported people to have a healthy diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

People told us staff were kind and caring. During the inspection we observed the atmosphere in the home was relaxed and staff supported people to be as independent as possible.

People received care which was responsive to their individual needs. Each person had an individual activity planner based on their interests and rehabilitation goals. The provider had systems to gather feedback from people who lived in the home. Any complaints received had been fully investigated and a response provided to the complainant.

The service was well-led. The provider and registered manager demonstrated a commitment to continuous improvement in the service. Staff told us they received excellent support from the registered manager and felt their views were always listened to.

Rating at last inspection:

At the last inspection the service was rated good (published 17 November 2016)

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk