Calvert House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Assessments we viewed included consideration of people’s physical, mental health, sensory, social and communication needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff ensured people had enough to eat and drink to prevent malnutrition or dehydration and were supported to manage their health risks related to their diet. One staff member commented, “[Person] has managed their [health condition] really well and changed their diet.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well with clinical professionals and shared relevant information where needed. Staff said information was shared and communicated regularly within their wider staff teams. One staff member said, “We have had doctors come into the building to check on people.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

There were regular visits from healthcare professionals. This helped to ensure the person received the care and support they needed to meet their nutritional and hydration needs.

Staff had received appropriate training to support the person's physical and mental wellbeing. This included managing long-term health conditions and promoting healthy lifestyle choices. Relevant information was recorded in the person's care plan, which staff could review and update promptly to reflect any changes in their needs.

The provider sought to routinely monitor people’s care and treatment to continuously improve it.

People were supported to achieve outcomes that reflected what was important to them. Staff understood people's individual goals, preferences, and expectations for their care and support. Care was planned and delivered in partnership with people to help them achieve positive clinical and personal outcomes.

Some people chose to spend time independently or not take part in activities. Staff respected these choices and regularly reviewed people's wishes and wellbeing to ensure they continued to receive appropriate support and opportunities for social engagement should they wish to participate.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the importance of obtaining consent before they delivered care or support. Staff completed training in The Mental Capacity Act 2005 (MCA), to aid their understanding of people’s rights, and gave examples of how they sought consent from people. We observed staff offering people choices and records showed people were decision makers on daily activities.

When people lacked the capacity to make a decision and the decision needed to be made for them, the MCA states the decision must be made in their best interests. Records showed the registered manager had followed legal processes and taken suitable steps to support people effectively. Management and staff worked with an attorney to manage finances and pay bills.