Calvert House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with kindness, compassion and dignity, and had a caring attitude towards people. Staff were observed to be kind, patient and friendly in their approach, and observations showed people were relaxed and confident in staff company. One staff member told us, “[About person] We’ve got a proper good relationship going, he sings, he’s very chatty.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Discussions showed staff understood people’s likes and preferences. They took a non-judgemental approach and promoted their lifestyle choices.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff were flexible with the support they offered. This included when 1 person chose to get out of bed, shower and where they ate their meals. There were no restrictions on when families and friends could visit.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded promptly to people's changing and immediate needs. For example, when 1 person required support to manage an ongoing health condition, staff knew what action to take to ensure they received appropriate care and support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider demonstrated a strong commitment to supporting staff wellbeing and had invested in initiatives designed to promote employees’ physical, emotional and professional wellbeing. Staff had access to an employee wellbeing application, which provided support with emotional, physical and financial wellbeing. This included access to retail discounts, medical consultations for staff and their families, and the option to access a proportion of earned wages before payday when required.