The Bungalow

Updated 6 December 2023

The Bungalow is registered to provide personal care and accommodation to up to 7 people. The home provides a service to people with a learning disability/autistic people and/or a physical disability. The assessment started on 7 December 2023 and was completed on 18 December 2023. A site visit to gather people’s experiences and observe care practices was carried out on 7 December 2023. As part of the assessment we looked at 5 quality statements: Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We met 6 people who lived at the home. People used different ways of communicating, including using vocalisations, facial expressions and body language. We spent time with people, observing their interactions with staff. We contacted 4 people’s relatives to ask their views following our visit.

Updated 6 December 2023

People were protected from the risk of abuse. Risks to people were identified, assessed and mitigated. There were sufficient staff to meet people’s needs and provide personalised care and support. Staff were recruited safely and appropriately trained. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Based on our assessment of the 5 quality statements, this service was able to demonstrate how they were currently meeting the underpinning principles of 'Right support, right care, right culture'. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service had developed a model of care that promoted people's choice, control and independence. People's care was planned and delivered in line with their individualised needs. People’s independence was encouraged and supported. They enjoyed regular activities and interests both within and outside of the home. People lived in a home that was open, positive, inclusive, and person-centred. Feedback from people's relatives in relation to the serivce was positive. One relative told us; "The staff are very professional, very empathetic and caring and when we go down they’re really nice with us as well, it's like a home from home, they are very welcoming."