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Inspection Summary


Overall summary & rating

Good

Updated 8 December 2017

The Bungalow provides accommodation with personal care for up to seven people. The home provides a service to adults who have a learning disability, autism and/or a physical disability. Accommodation is arranged at ground floor level. All bedrooms are for single occupancy and the home is staffed 24 hours a day.

At the time of the inspection there were seven people living at the home.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good

People were supported by adequate numbers of staff who had the skills and knowledge to meet their needs. Staff knew how to protect people from the risk of harm and abuse. There were systems in place to identify and manage risks and to protect people from harm or abuse. People received their medicines when they needed them and medicines were stored and managed in a safe way.

People continued to receive effective care. People were supported by staff who were well trained and competent in their roles. People’s health care needs were monitored and met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home continued to provide a caring service to people. Staff were kind, considerate and patient when they supported people and people responded positively when staff interacted with them. The service had received numerous compliments. One relative had said “You have all been wonderful and have gone way over the call of duty to care for [name of person]. The Bungalow is a lovely place for [name of person] to live and I count myself truly fortunate to have found it. It is a rare commodity. So many thanks for your wisdom and compassion”

People received care which was responsive to their needs and preferences. Staff were skilled in recognising what a person wanted or was feeling even though people were unable to communicate their needs. People were supported to maintain contact with their family and friends and to take part in their preferred activities and social events.

The service continued to be well led. The registered manager was very visible in the home and knew people very well. Staff told us the management within the home were open and approachable. The registered manager and provider continually monitored the quality of the service and made improvements where needed.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 8 December 2017

The service remains good

Effective

Good

Updated 8 December 2017

The service remains good

Caring

Good

Updated 8 December 2017

The service remains good

Responsive

Good

Updated 8 December 2017

The service remains good

Well-led

Good

Updated 8 December 2017

The service remains good