Together We Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relationships between staff and people supported wellbeing, independence, and a strong sense of dignity. Care records were written respectfully. Feedback from people and relatives was positive about the caring nature of staff. Comments included, “[Staff member] is fine, they are on time and stay the whole time. They treat [name of person] with respect and are polite. I cannot fault them.”

Staff spoke kindly about people and their role. Comments included, “I always do the right thing, and this makes me happy inside.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by consistent staff to live as individuals. Staff knew people’s needs and wishes well. Staff took account of people’s strengths, abilities, aspirations and protected characteristics, as well as their cultural and unique backgrounds. We saw positive examples of staff recognising and respecting people’s individual preferences, identities, and choices. This included people taking the lead on the social opportunities they wished to participate in.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s rights and independence were promoted, and this was reflected in feedback and people’s care records. Staff spoke warmly about people and told us about examples where they promoted their independence and encouraged them to make choices. This included meal and snack choices and options for different opportunities in the community. People spoke positively about their choices being respected. Comments included, “I can chat to [staff member], and they always ask where I would like to go.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider demonstrated a flexible approach to amending people’s call times to suit their needs and wishes.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued, and their health and wellbeing were actively promoted. They received good support from the management team. Staff’ health and wellbeing was a regular agenda item in their supervision meetings. They told us they felt encouraged to participate in additional training and learning opportunities. Records showed the management team expressed their appreciation to staff for their ongoing work and commitment.