We carried out a review of the data available to us about Westwood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westwood, you can give feedback on this service.
People’s experience of using this service: With the commitment of the provider’s staff, people had extremely positive outcomes in relation to their goals, aspirations and achievements. Staff provided exceptionally compassionate, person - centred care and support, where promoting independence was key to this.
Staff supported people creatively to have relationships with those important to them. Promoting independence was a key part of the service, where people were supported to take small steps towards bigger goals.
People received care which was responsive to their individual needs. Staff were matched with people and had a good understanding of how to support them well.
Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks. Risk assessments ensured people could continue to be as safe as possible and maintain their independence.
Staff understood their responsibility to safeguard people from harm and knew how to report concerns.
There were enough staff to ensure people were safe and able to participate in the activities they chose to. These were wide ranging, according to people’s interests and needs.
The provider ensured care was based upon good practice guidance to help ensure people received an effective service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People received a suitable diet of their choosing and were encouraged to be involved in preparing this. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was promoted and maintained.
People, relatives and staff had opportunities to feedback about the running of the service and were listened to.
Positive feedback was received in relation the registered manager and provider who carried out comprehensive quality checks, ensuring the service was managed well.
Rating at last inspection:
Good published in October 2016.
Why we inspected:
This was a planned inspection based on previous rating.
Follow up:
There will be ongoing monitoring and routine inspections of the location based on the rating of Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider minimised the risks to people’s safely because detailed risk assessments and management plans were in place to manage identified risks. Staff were knowledgeable about the risks associated with people’s care and support and consistently managed risks well.
Staff had received training in safeguarding people to ensure they understood their responsibility to report any observed or suspected abuse to keep people safe. Recruitment checks were carried out by the provider prior to staff starting work at the home, to make sure they were suitable to work with people and new staff completed an induction when they started working at the home.
The registered manager and the staff understood their responsibilities under the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS) to ensure people were looked after in a way that did not inappropriately restrict their freedom. At the time of our inspection visit DoLS had been submitted, or had been approved, for all of the people living at the home.
People were supported to maintain their health and well-being and staff maintained good relationships with health professionals. Medicines were managed safely so people received their medicines as prescribed. People chose how they spent their time, they were involved in planning food menus and their nutritional needs were met.
The home had a calm and relaxed atmosphere. Staff felt supported by the provider's management team and they enjoyed working at the home. We observed they were kind, responsive to people's needs and had good knowledge of how people preferred their support to be provided. They promoted people’s independence and understood the importance of respecting people’s right to privacy.
The views of people, their relatives, advocates, health professionals and staff were actively sought and listened to by the provider. People and their relatives knew how to make a complaint and a system was in place to manage complaints received about the service. Effective systems to monitor the quality of the service and make any necessary improvements were in place.