16 December 2020
During an inspection looking at part of the service
Ganarew House provides care and support for up to 37 people and specialises in caring for people with dementia. There were 32 people living at the home at the time of this inspection.
People’s experience of using this service and what we found
People were cared for by trained staff that knew them well and how to keep them safe from avoidable harm. Risks were assessed so staff knew what action to take to keep people safe. Recruitment processes were safe, checks were carried out to ensure only people of suitable character were employed. People received their medicines as prescribed and systems were in place for the safe management and supply of medicines. We checked infection control procedures within the home and processes were in place to keep people safe. Incidents and accidents were investigated, and action taken if required.
Relatives spoke highly of the staff and management team and the care provided. Staff told us communication had improved and relationships were positive. There were effective quality monitoring systems in place. A variety of audits were carried out meaning any shortfalls were quickly identified and used to drive forward improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 02 May 2019).
Why we inspected
We received concerns in relation to the management of medicines, staff training and infection prevention and control procedures. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ganarew House Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.