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Inspection Summary


Overall summary & rating

Good

Updated 6 July 2019

About the service

Micron House is a residential care home. The care home accommodates 10 people in one adapted building. At the time of the inspection 10 people were living there.

People’s experience of using this service and what we found

People told us they felt safe and staff knew how to protect people from the risk of harm or abuse. People’s risks were assessed, monitored and managed.

People were supported by enough staff that had been safely recruited. Medicines were given as prescribed. Staff had access to personal protective equipment.

Accidents and incidents were monitored and reviewed. The registered manager informed us of incidents as required by law.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access healthcare agencies when required.

People told us staff were kind in their approach. People told us their dignity and privacy were maintained and they were involved in the planning and review of their care.

People received care that was responsive to their needs. Care records were reflective of people’s support needs and were up to date. The provider had a complaints process in place which people were aware of and knew how to access.

The provider had quality, auditing and monitoring systems in place which included competency checks on staff practice. People and staff said the provider and management team were approachable and the culture of the organisation open and friendly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published January 25 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 July 2019

The service was caring safe.

Details are in our caring findings below.

Responsive

Good

Updated 6 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 July 2019

The service was well led.

Details are in our well lead findings below.