Our current view of the service
Updated
6 March 2026
The assessment took place between 10 March 2026 and 17 March 2026.
Nearbycare Ltd is a domiciliary care service registered with CQC since November 2023. At the time of the assessment, it was supporting 2 people. It provides care at home to older people, younger adults and adults living with dementia, mental health conditions, physical disabilities and sensory impairments. This was the first inspection of the service since registration.
This was a comprehensive assessment of the service covering all the key questions and quality statements.
We have rated the service as good.
People were protected from abuse and avoidable harm. Staff understood safeguarding, assessed and managed risks and followed safe medicines and infection‑prevention practices. Recruitment, training, supervision and spot checks helped ensure staff were safe and competent.
Care was effective and person‑centred. Assessments were detailed and kept up to date. Staff worked with people, relatives and professionals to plan and review care, promoted independence and monitored for any signs of deterioration so support could be adjusted promptly. People and relatives told us staff were reliable, communicated well and responded quickly when support was needed.
People experienced caring and responsive support. Relatives consistently described staff as patient, kind and respectful. Reasonable adjustments, including multilingual staff and translated care plans, supported people’s communication, cultural and religious needs. Care was well coordinated, flexible around people’s routines and reviewed regularly with people and their families.
The service was well led. The registered manager was visible, supportive and promoted an open learning culture. Governance systems, including audits, incident reviews and regular contact with staff and families, were used to monitor quality and drive improvement.
People's experience of the service
Updated
6 March 2026
People and relatives had positive experiences of the care they received. They said staff were patient, respectful and responsive, and that support was consistent and reliable. People felt safe and told us staff understood their individual needs, routines and communication preferences. Relatives said staff acted quickly when concerns were raised and kept them informed about any changes.
People experienced kind and considerate care. Relatives told us staff handled sensitive situations calmly, including when people became distressed or anxious. They said staff recognised early signs of difficulty and adapted how they worked to reduce distress. People said staff followed their preferences and supported them at a pace that suited them.
The provider made effective reasonable adjustments to support people’s cultural, religious and communication needs. Examples included providing multilingual staff and translating care plans.
Families said these adjustments helped people understand their care and feel respected. Where people preferred not to answer questions, staff involved relatives to ensure views were understood in a sensitive way.
People and relatives said staff promoted independence and respected people’s choices. They said staff supported daily routines well and encouraged people to stay involved in tasks wherever possible. People described staff as reliable, punctual and consistent, which helped them feel secure. Families said communication from the service was regular and helpful, including check‑ins, calls and reviews.
Where people could not fully express their views, we reviewed records and spoke with relatives to understand their experiences. Relatives told us staff were approachable, responsive and open to feedback, and that they felt able to raise concerns. They said the service listened to them and acted on what they said. Overall, people and relatives described care that felt personal, flexible and aligned to their needs.