Woodlands Manor

Updated 6 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 15 February 2021 and was unannounced.

Updated 6 March 2021

About the service: Woodlands Manor is a residential care home providing accommodation for up to 27 people with dementia care needs. The service provides upper and ground floor accommodation, some with ensuite facilities.

People’s experience of using this service: People we spoke with felt safe living at the home. Risks to people’s health and well being were assessed and there were measures in place to help reduce these risks. People’s medication was also being stored and administered safely, by staff who had been trained to do this. There was a process in placed to analyse incidents and accidents for patterns and trends. The home was clean and well maintained, and staff were recruited and selected safely after checks had been made on their character and suitability to work.

People were provided with good care by staff who were trained to do so. Staff were supported by their line manager to engage in regular supervision and had an annual appraisal. Staff supported people with their eating and drinking needs and the environment was adapted to support those living with dementia. People were supported in line with the principles of the Mental Capacity Act 2005. People who had restrictions on their liberty had appropriate DoLs referrals in place which were regularly reviewed.

Staff were kind and caring. People told us they liked the staff and we spent most of our time during the inspection sitting with people who lived at the home and talking to them and the staff. We observed positive familiar conversations taking place, and saw that staff clearly had good relationships with people who lived at the home.

Staff asked people for consent before providing care. People’s care plans also reflected how they wanted their routines to be carried out and what was important to them. We saw staff prepare drinks for people in a specific way, and observed staff helping people to mobilise. We sat with people while they engaged in an activity and everyone was observed to be enjoying themselves. Complaints were investigated in line with policy and procedure. The home was accredited with the Gold Standards Framework which they were exceptionally proud of.

There was a registered manager in post who had been at the home for a long time. There was a care manager who assumed the day to day operational running of the home, and people said they knew them well. The registered manager was aware of what to report to the Care Quality Commission CQC by law. The registered manager, registered provider and quality assurance team undertook audits which took place at certain times in the year. Audits were effective for highlighting and correcting any issues with service provision.

Rating at last inspection: Last rated ‘Good’. Report published July 2016.

Why we inspected: This was a planned comprehensive inspection based on the ratings at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk