The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Horizon Health Choices Clinics

The Enhanced Service Centre, 3 Kimbolton Road, Bedford, Bedfordshire, MK40 2NT (01234) 897440

Provided and run by:
Horizon Health Choices Limited

All Inspections

14 November 2012

During a routine inspection

The people we spoke with said they were provided with information and received full explanations and advice on their care and treatment at Horizon Health Choices Clinics. They said they felt involved in the discussions and decisions made around their care. They told us they had no concerns about the doctors who were pleasant, friendly and professional. The people we spoke with said they had no concerns about the service.

During our visit we found people's contribution to discussions and decision making about their care to be documented. We found that each individual had their medical history and any risk factors specific to them reviewed and recorded. We saw that arrangements were in place to deal with foreseeable emergencies including the provision of items for use in an emergency. We found that the doctors working at the service were appropriately registered, receiving training relevant to their specialist roles and were knowledgeable in such things as protecting people from the risk of abuse.

We found that the service had quality monitoring systems in place and people had a variety of methods available for them to share their views and opinions about the service. We noted that where actions to prevent the recurrence of incidents or changes to improve the service were required these were completed.

One person said of his experience of Horizon Health Choices Clinics: 'Everything has been fine. I haven't had to wait and the service has been good.'

10 January 2012

During a routine inspection

During our visit we did not speak with people using the service as there were no clinics running on that day. However, we did look at the results of the provider's patients survey which had taken place in December 2011. The results of this were very positive with patients commenting specifically about the professional service that they had received.