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Inspection Summary

Overall summary & rating


Updated 4 April 2019

About the service:

Robertson Nursing Home is a nursing home that is registered to provide accommodation and personal care for up to 41 people. At the time of our inspection there were 32 people living at the service, a number of whom were living with dementia.

People’s experience of using this service:

People were looked after and supported by a consistent, caring and well established service. People were safe because of the experienced care and effective staff. One relative told us, “I am very happy with my mum being here. The care from the staff and manager is wonderful.” There was a welcoming atmosphere throughout the home which came from the happy people living there.

People’s needs, choices and preferences were recorded in person centred care plans. The food at the service was enjoyed by people as they were able to choose what they ate from a menu with variety. The care records enabled staff to correctly provide care and support for people in a safe way. Complaints and concerns were recorded, responded to and used to consider improvements at the service.

People’s end of life care was considered and detailed to ensure that they would be comfortable remaining at the service. There were activities for people to take part in each day which involved the staff and anyone who wanted to join in.

Staff were led by a pro-active and friendly manager who consistently considered how to improve the service. A relative told us, “ As a family member you are always greeted with a smile here. This comes from the management. Both the manager and deputy manager are excellent at their jobs.”

Rating at last inspection:

At our last inspection in July 2016 the home was rated ‘Good’.

Why we inspected:

This inspection was carried out in line with our inspection methdology in that we scheduled the inspection based on our previous rating.

Inspection areas



Updated 4 April 2019

The service was safe

Details are in our Safe findings below.



Updated 4 April 2019

The service was effective

Details are in our Effective findings below.



Updated 4 April 2019

The service was caring

Details are in our Caring findings below.



Updated 4 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 4 April 2019

The service was well-led

Details are in our Well-Led findings below.