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Inspection Summary

Overall summary & rating


Updated 25 September 2021

About the service

Kenyon Lodge is registered with the Care Quality Commission to provide nursing and personal care for up to 60 people. The single room accommodation is arranged over two floors and has lift access. At the time of the inspection 60 people were using the service.

People’s experience of using this service and what we found

Staff protected people from abuse and understood how to recognise and report any concerns they had about people's safety and well-being. Staff assessed people's needs before they started using the service. People had been involved in the care planning process. Staff managed people’s medicines safely. Infection control was managed well.

The provider followed safe recruitment processes to ensure the right people were employed. Staff training included an induction and ongoing training. There were enough staff to keep people safe. Staff assessed any risks to people's health and wellbeing and mitigated these risks. Care plans provided staff with the information they needed to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to share their views and shape the future of their care.

Staff had formed genuine relationships with people, knew them well and were caring and respectful towards people and their wishes. Staff were dedicated to their roles and in supporting people to achieve their goals and aspirations. Staff supported people to access healthcare professionals and receive ongoing healthcare support.

Staff worked with other agencies to provide consistent, effective and timely care. We saw evidence that the staff and management worked with other organisations to meet people's assessed needs. The provider and manager followed governance systems which provided effective oversight and monitoring of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 15 May 2019)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kenyon Lodge on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 September 2021

The service was safe.

Details are in our safe findings below.



Updated 25 September 2021

The service was effective.

Details are in our effective findings below.



Updated 25 September 2021

The service was caring.

Details are in our caring findings below.



Updated 25 September 2021

The service was responsive.

Details are in our responsive findings below.



Updated 25 September 2021

The service was well-led.

Details are in our well-led findings below.