Plane Tree Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were systems and processes in place regarding good governance. However, these systems had not always identified the issues we found during this inspection for example regarding how people’s medicines were recorded and administered to people. Following our inspection the provider had taken prompt action to address these issues.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff and leaders shared a common goal of ensuring people were receiving good care. One staff member told us, “I think the culture here is good. We all respect each other.” The provider encouraged both people and staff to speak up and raise concerns. The register manager was passionate about delivering good outcomes to people and supported learning within the organisation. Equality and diversity within the service was promoted.

Leaders had good understanding of the issues and priorities for the service. They felt strongly about ensuring good care for people for was delivered and their outcomes met. There was evidence issues and poor practice were addressed in a timely manner. For example, during the staff meeting the registered manager reminded staff about completing accurate records and ensuring the tasks they completed had been recorded. However, there was no evidence how this was checked by registered manager or the provider. Staff and people spoken positively about the leadership team. One staff member told us,” I feel valued as a team member.” One relative told us,” The home is well managed.”

There were appropriate policies and procedures to support freedom to speak up. Both people and staff felt they could speak up and raise concerns. One person told us,” I would speak to a carer or someone higher up if I was worried. One staff member told us,” I feel I can raise concerns.” The provider supported and encouraged staff to speak up and raise their concerns for example during supervisions and staff meetings. This feedback was used to improve the service for example in regards to menu planning and food being offered to people.

The provider worked in line with the Equality and Diversity Act. Staff received training in Equality and Diversity. Staff felt they could speak and raise concerns. Staff felt confident to provide feedback and concerns would be followed up when raised. One staff member told us,” I had raised concerns with the manager as one staff member didn’t want to follow policy and this had been addressed.”

There was a registered manager in place at the time of our assessment. Staff and people spoke positively about the registered manager and provider. One staff member told us,” The registered manager is very approachable, and I can always speak to them.” Another staff member told us, “I can raise concerns whenever needed and can talk about any concerns I have.” One relative told us,” I feel Plane Tree Court is very robust and well managed. I feel my loved one is in good hands.”

There was evidence of learning undertaken. There were clear responsibilities, roles and governance systems in place. However, this oversight had not always been effective as it had not always identified issues and concerns found at this assessment. For example, the governance system did not identify issues we found during the inspection regarding how people’s medicines were managed and administered to people. Following our assessment registered manager had taken prompt action to address these findings.

The provider worked well with others to support meeting outcomes for people. We have received very positive feedback from the stakeholders and the provider’s partners. One stakeholder told us, ”[Registered manager] has been positive, friendly and professional in all of my communications. They responded well to guidance. They do participate in discussions at the care home manager’s forum meetings where they participate in discussions and engage professionally during the audit and forum meetings.”

We found evidence of learning undertaken when areas of improvement were identified and there was manager’s oversight in place. The registered manager completed a number of quality assurance audits and reviewed actions identifying lessons learnt. For example, regarding concerns raised in regard to safeguarding or care provided to people. However, this oversight did not always identify the issues we have found during the inspection for example regarding how people’s medicines were managed and administered or people being at risk of not receiving adequate drinks. Following our inspection the registered manager had taken prompt action to address these concerns.