Updated 17 February 2025
Maxi Health Care Limited is a domiciliary care service, providing care and support to people in their own homes. Maxi Health Care supported people with very complex needs, for example epilepsy and people who required suctioning and oxygen therapy. We completed this assessment between 26 February 2025 and 06 March 2025. We assessed quality statements in Safe and Well Led. We found 5 breaches of legal regulations in relation to safe care and treatment, safeguarding, safe and effective staffing, good governance and failure to notify CQC of notifiable incidents. The provider did not have effective systems in place to ensure people’s health risks were well managed. Care plans and risk assessments were not always in place. The provider failed to ensure staff received training to support people safely. The provider’s oversight was poor and inadequate, audits were not effective at identifying the significant concerns we identified during the assessment. The provider failed to ensure that risks to people’s health and well-being were well managed and mitigated, which left people at risk of harm. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.