Accede Support

Updated 22 July 2025

Date of assessment: 24 July to 31 July 2025. Accede Support provides supportprovides support to people to remain independent and live in their own homes within their community. At the time of the assessment there was 5 people receiving personal care. This is the first assessment of this service since it registered with the Care Quality Commission (CQC).

We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and supported people to achieve their goals. People were supported safely. Infection prevention and control practices reflected current guidance. Risk assessments were in place and provided staff guidance on how to manage these risks. It was very evident staff had ensured they fully understood the needs of people.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff had training on how to recognise and report abuse, and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. The service had established good links in the local community and had worked in partnership with key organisations.

Right Culture: People were empowered because of the ethos, values, attitudes and behaviours of the management team and staff. This meant people received compassionate and empowering care that was tailored to their needs. Staff placed people's wishes, needs, and rights at the heart of everything they did.

Updated 22 July 2025

We found people were receiving care and support in line with Right Support, Right Care, Right Culture. The model of care and the setting maximised people’s choice, control and independence. Care was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service lead confident, inclusive and empowered lives.

Relatives felt their family members were safe and well looked after. They found staff to be friendly and approachable.

Relatives and people told us staff were kind and caring, they were patient and treated people as individuals. They said staff were supportive of people and their families. Comments from relatives included, “Their support has been incredible I can’t fault them,” and “Honestly, they are great a bunch of people and I feel [person] is 100% safe with them. “Accede have been brilliant, the staff are kind, and I trust them.”

People were safeguarded from abuse and avoidable harm. People were supported to take positive risks towards independence, where the service used a creative and positive approach to risk taking. People had access to staff who knew them well and were skilled in supporting them. It was apparent that people had good relationships with staff. Relatives commented on the good relationships people had with staff. People received access to health care services when required. Various professionals were in involved in providing healthcare to people.

Relatives were positive about the open culture of the service, they all said they were listened to, had opportunities to give feedback and concerns were addressed. People and relatives said communication was effective, including an on-call system when the office was closed.