Stoneyford Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We observed staff supporting people in a kind and compassionate way. People were consistently offered choice and supported appropriately to make choices where needed. People we spoke with praised the registered manager for supporting and delivering a caring environment within the home. We observed a warm home atmosphere with engaging activities that were of people’s choice.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Everyone we spoke with who lived at Stoneyford Care Home praised the staff and the management team for their kindness and compassion. Of the registered manager one person said, “They are lovely, it brightens my day when I see [name]. They also have time for me and we like to have banter, it’s so much fun.”

The provider treated people as individuals and made sure they met people’s needs and preferences which took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, people were supported to explore their culture and share this with other people living at the home. We observed one person being supported and encouraged to read people their horoscopes which provided a warm, friendly and engaging activity for all involved.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff were knowledgeable about people needs and the registered manager regularly held resident meetings to ask for people’s feedback and suggestions which were responded to. For example, meeting minutes showed people had requested more activities outside of the home and day trips. This had been acted upon; we saw evidence of a recent outing to a mini zoo which people said they enjoyed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Quality monitoring audits of call bells showed improved response times to people which meant people were no longer waiting for support such as personal care. Where people required prompting to ensure their care needs were met, records showed staff consistently achieved this within set timeframes documented in their care plans. Most people told us staff were caring and responsive to all their needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All the staff we spoke with praised the registered manager and the deputy manager. One staff member said, “Stoneyford [Care Home] is my family, both the staff and the residents. The registered manager is like the mum, guiding us and teaching us. I love working here.” The management team had a comprehensive support and induction package to support all staff. For overseas workers this included guides to the local areas and culture of people who lived locally, and in the home. This helped staff to understand and embrace the support people needed.