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Inspection Summary


Overall summary & rating

Good

Updated 29 August 2018

We inspected Therese Care Home on 30 July 2018. This was an unannounced inspection.

At the last inspection, the service was rated Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection, we found the service remained Good.

Therese Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Therese Care Home provides personal care and accommodation for three people with mental health needs.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service had lived at the service for several years and told us they felt completely at ease and settled there. They referred to the service as their home. They said staff were caring and friendly and like a family to them. They said the registered manager looked out for them and had their best interests at heart. There was a small, dedicated staff team who had also been at the service for several years, this helped to foster positive, caring relationships with people. There was a homely, friendly feel to the service.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received support in relation to their medicines and their ongoing health needs. Staff supported people to attend any medical appointments. There was evidence that the provider worked in collaboration with community health and social care teams to provide a good service to people that met their individual needs.

Support plans were in place which reflected people’s current needs. They included details of where people needed support, their level of independence and their preferences in terms of how they liked to be supported. They included any cultural needs that needed to be respected.

People lived independent lives and were supported to access the community and to pursue any hobbies or interests.

People using the service told us they did not have any complaints but if they did, they would speak to staff or the registered manager. They felt confident their concerns would be heard.

The registered manager was aware of the responsibilities of her role. There was an open culture at the service which was reflected in the observed practice we saw on the day of our inspection.

Inspection areas

Safe

Good

Updated 29 August 2018

The service remains Good.

Effective

Good

Updated 29 August 2018

The service remains Good.

Caring

Good

Updated 29 August 2018

The service remains Good.

Responsive

Good

Updated 29 August 2018

The service remains Good.

Well-led

Good

Updated 29 August 2018

The service remains Good.