Archived: Nutrition Associates Limited

We saw that the systems in place for receiving, recording and storing medication were suitable to help to protect all parties.

People we spoke with during our visit confirmed that there were enough staff to support them. One person we spoke with said 'There are enough staff.' And a member of staff said 'We are alright with staffing. We cover holidays and sickness. Some people are part time and can cover days when they wouldn't be working.' This helped people to gain a timely service.

The quality of the service being provided was being monitored. Any issues found were acted upon. This ensured people remained satisfied with the service they received.

People said they generally understood the treatments and what costs this would involve, although some people said the service needed to be 'more transparent' with information about treatment and eventual full costs. The practice obtained appropriate medical histories prior to treatment starting.

The practice had policies in place to safeguard children and vulnerable adults, and some staff had received safeguarding training. Appropriate checks were carried out on staff prior to recruitment. There was a complaints procedure in place and complaints had been responded to appropriately.