16 May 2023
During an inspection looking at part of the service
Lound Hall is a residential care home providing accommodation for persons who require nursing or personal care to up to 30 people. At the time of the inspection the home was not providing nursing care. The service provides support to people older adults, some of whom were living with dementia. At the time of our inspection there were 18 people using the service. Lound Hall is an adapted building accommodating people over three floors.
People’s experience of using this service and what we found
People were kept safe by staff who were trained to meet their needs. Staffing had improved and people were happy with the care they received from staff. Risks associated with people’s individual health needs were assessed and measures were in place to reduce the risk.
The home was managed well and there were ongoing refurbishments works to improve the environment.
People were supported with their medicines well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The home had a new registered manager who had made significant improvements and understood their duties. Staff and people had confidence in the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 14 July 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 25 May 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve staffing and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lound Hall on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.