Liphook Road

Updated 5 December 2018

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Inspection team:

One inspector carried out this inspection.

Service and service type:

Liphook Road is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection:

We gave the service 24 hours’ notice of the inspection visit because it is a small service and the manager is responsible for two services. We needed to be sure that they would be in the office.

What we did:

We reviewed information we had received about the service since the last inspection in October 2017. This included details about incidents the provider must notify us about, such as abuse. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

People living at Liphook Road were not able to fully share with us their experiences of living at the service. Therefore, we spent time observing staff with people in communal areas during the inspection. We spoke with two support workers, the registered manager and the operations manager.

We reviewed a range of records. This included two people’s care records and medication records. We also looked at two staff files around staff recruitment and supervision and the training records of all staff. We reviewed records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.

Following the inspection, we spoke with two relatives and sought feedback from professionals who worked with the service.

Updated 5 December 2018

What life is like for people using this service:

Improvements had been made to the service following our previous inspection in October 2017 to address concerns and breaches of regulation. The risks to the quality and safety of the service were identified and acted on. People’s records were well organised and checked to make sure they included up to date and accurate information about people’s needs. Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received. People were supported safely.

The provider supported staff in providing effective care for people through person-centred care planning, training, supervision. They ensured the provision of best practice guidance and support met people’s individual needs.

People participated in a range of activities that met their individual choices and preferences. Staff understood the importance of this for people and provided the structured support people required. This enabled people to achieve positive outcomes and promoted a good quality of life.

The registered manager had acted on concerns and complaints received by the service. However, we found some improvements could be made to ensure that when concerns were raised they were responded to more fully in line with the provider’s procedures. The registered manager evidenced they had acted to address this feedback immediately following our inspection. We have made a recommendation about the management of complaints.

More information in Detailed Findings below.

Rating at last inspection:

Requires Improvement (report published 21 December 2017).

About the service:

Liphook Road is a residential care home that accommodates up to two people living with learning disabilities or autistic spectrum disorder. At the time of our inspection there were two people living at the home. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen ' Registering the Right Support’ CQC policy.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found improvements had been made since our last inspection and the service has met the characteristics of Good in most areas. The rating for Responsive is Requires Improvement. The overall rating is Good.

Follow up:

We will continue to monitor the service through the information we receive. We will follow up on our recommendation at the next scheduled inspection.