The Care Quality Commission

Archived: 1 Roman Court

Broadfields, Pewsey, Wiltshire, SN9 5DS (01672) 562022

Provided and run by:
Mrs Jane Abbott

All Inspections

1 May 2012

During a routine inspection

1 Roman Court is one of five care homes in and around Pewsey, all of which share many systems of working. We therefore decided to review the five services together and this report will include reference to evidence gained from all of them.

We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the services had complex needs which meant they were not able to tell us their experiences.

We spoke to the relatives of two people who told us 'they have my relative's best interests at heart' and 'my relative seems quite happy'.

We looked at satisfaction surveys completed by people using the service and their supporters. Comments included 'very helpful and friendly' and 'I am happy that my relative is in your care'.

One person described a member of staff as 'a good bloke'.

We saw people looked relaxed and comfortable in the presence of the care staff. We observed people were clean and well presented. People could make choices about what they ate, clothes they wore and where they wished to spend their time.

We noted various activities took place both within and outside the home; people could choose to join in or not.

25 May 2011

During a routine inspection

Some people that live in Valued Lives homes are unable to communicate verbally, so we could not gain everyone's views on how they experience the service. However, we were able to observe that people appeared relaxed, both in the physical environment and in their relationships with support staff. People that we did speak with were positive about their experiences. They conveyed a sense of belonging. People showed us examples of how they followed their interests and hobbies. They told us they got up and went to bed when they chose. They went on holidays and on local shopping trips and country walks. They spent their money as they chose. People were involved in deciding what to eat and they enjoyed their meals. Personal and shared rooms had a 'lived in' feel, reflecting the personalities of the people in the home.

Most of the staff have worked a long time for Valued Lives, and most people living there have done so for several years, so staff have a good knowledge of people's needs including communication styles. A newer staff member described how they had been introduced to all parts of Valued Lives services and were able to gradually take on responsibilities as they worked through a structured induction and gained confidence. We saw that the service worked with professionals from other services to increase staff understanding and competence to support people with varied individual needs.