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Archived: Oulton Abbey Residential & Nursing Home Good

This service is now registered at a different address - see new profile

Inspection Summary

Overall summary & rating


Updated 20 September 2019

About the service

Oulton Abbey Care Home is a care home providing personal and nursing care to 45 people aged 65 and over at the time of the inspection. The service can support up to 49 people. Accommodation was provided in a purpose-built home across two floors, with communal areas on each floor.

People’s experience of using this service and what we found

People were positive about the support they received at Oulton Abbey and felt well cared for living there. A person-centred approach was evident at the home. Staff had built effective relationships with people and were kind and caring in their approach. People’s dignity and privacy were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, records in relation to the Mental Capacity Act 2005(MCA) did not always evidence robust compliance with the MCA and we have made a recommendation in relation to further training around the MCA.

People who lived at Oulton Abbey told us they felt safe. There was a stable staff team and people were supported by familiar staff. There were enough staff to meet people’s needs in an unrushed way and staff had been recruited safely. Safeguarding procedures were in place and staff knew how to report any concerns.

Medicines were managed safely. Risks to people’s health and wellbeing were assessed and action was taken to manage these as safely as possible. In some cases, records could be developed to identify actions taken to manage risks more clearly. The environment was clean and well maintained.

Staff understood their roles, were well trained and supervised. They felt supported and were kept up to date through regular handovers. The home worked closely with several external health professionals. This helped achieve good outcomes for people. Staff responded to any changes to people’s needs and intervened effectively to prevent further deterioration.

Care records were person-centred and provided staff with guidance about people's needs, preference and life histories. However, they did not always include all relevant information and updates. The management team had already identified this and planned to address this and provide further training. Staff were passionate about end of life care and worked closely with the local hospice to support people well.

People were well supported to take part in meaningful activities and the home had good links with the community. People’s spiritual needs were well met. People felt able to raise any concerns and were given the opportunity to provide feedback about the care they received. There were plans to implement resident and relative meetings.

The previous registered manager had recently left, and the deputy manager had just taken up the permanent manager’s post. The provider planned to make further improvements to the management structure and the acting manager had a clear vision for further improvements to the care provision.

Staff were motivated and engaged with the service, they felt able to raise any concerns. The provider had effective quality assurance systems in place to monitor the quality of the care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 1 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 September 2019

The service was safe.

Details are in our safe findings below.



Updated 20 September 2019

The service was effective.

Details are in our effective findings below.



Updated 20 September 2019

The service was caring.

Details are in our caring findings below.



Updated 20 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 20 September 2019

The service was well-led.

Details are in our well-led findings below.