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Archived: Oulton Abbey Residential & Nursing Home Good

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All reports

Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights

Reasons for our judgement

We spent time looking around the home and spoke with the majority of the people. All people we spoke with expressed their satisfaction with Oulton Abbey. One person said: “Of course I would like to be in my own home and get very frustrated because I cannot now do the things that I used to do. I find it difficult to walk so need the help of the staff here to do the things that I cannot do. I can’t grumble though the carers are very good and responsive when I need help”.

We spoke with staff about the care and support they provided to people each day. They told us of the specific individual needs that people required.

Through a process called 'pathway tracking' we looked at the care records of people who used the service. Pathway tracking heled us understand the outcomes and experiences of people as we lookeed at documentation relating to that person, observed the care given and spoke with the person receiving care. The information we gather helped us to make a judgement about whether the service was meeting the essential standards of quality and safety.

We saw that the care records, risk assessments and monitoring documents for one person were completed and had been recently reviewed. We saw that this person was dependent on staff to help and support them each day. This person told us that they were very happy to be at this home and that the staff were ‘very sweet’.

We looked at the care records for another person who required regular care and support from the nursing team. We saw that this person was at risk of developing pressure sores and sore skin because of a physical condition. We saw that the tissue viability services had been consulted and an agreed plan of treatment had been made. We spoke with the nurse about the treatment plan and the frequency of the dressing changes. We saw an evaluation document that recorded and described the treatment. The record indicated some recent improvements to the wound. This person was unavailable to speak with us but we observed that they looked quite comfortable.

We spent time in the activities room and observed the interactions between staff and the people who used the service. A group of people had midmorning tea and coffee and then appeared to enjoy a game of musical bingo. There was much singing, laughter and conversation. One person who was in the activities room but not participating in the musical bingo told us that they enjoyed watching what was going on but did not wish to join in. They told us that they liked to attend Mass at least three times per week; they said that this was an important part of their life.

We saw that good relationships had been developed and people were at ease with each other. We saw that staff were in constant attendance and supported people in a friendly, helpful way.