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Archived: Oulton Abbey Residential & Nursing Home Good

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All reports

Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF

Overview

Inspection carried out on 25 July 2013

During a routine inspection

This was a planned unannounced inspection. The service did not know that we would be visiting.

At the time of our inspection 22 people were living in the home. We spoke with staff and the majority of the people who used the service. One person told us: "It's really lovely here, of course I would like to be in my own home, but realise I can't be. This is the second best thing I am happy and comfortable". Another person told us: "I can do what I want to do, sometimes I join in the activities sometimes I don't. I like to go to Mass each week and staff help me to do that. Throughout my life I have always been to church so my faith is important to me".

We spoke with staff about the care and support they provided. They told us about the specific individual needs of people. We saw that staff treated people compassionately; offering discreet assistance to those who required it. We did hear anyone that had to wait for support when it was needed.

We saw that systems were in place to ensure that medication was administered in a safe way. This meant people had their medication at times they need them and in their preferred way.

We saw systems were in place for recruitment of staff to ensure suitable people were employed to work with vulnerable adults.

The service has a complaints procedure in the event of people wishing to make complaint. One person told us they would speak with the matron if they had any concerns but at the moment they had nothing to complain about.