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Archived: Oulton Abbey Residential & Nursing Home Good

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All reports

Inspection report

Date of Inspection: 27 November 2012
Date of Publication: 21 December 2012
Inspection Report published 21 December 2012 PDF


Inspection carried out on 27 November 2012

During a routine inspection

During this inspection we saw that people were supported to make decisions and choices about their everyday lives. We saw staff being polite and considerate when they were supporting people. One person told us they liked to attend a dally activity, we saw staff supported the person with this.

We spoke with staff about the care and support they provided each day, they offered an explanation of people's individual needs. We looked at a selection of care records to check the care being given to people and saw the information recorded in the plans corresponded with the information given to us by staff.

We spoke with staff about their understanding of safeguarding vulnerable adults; they told us what they would do if they had any suspicions of abuse. People who used the service told us they would speak with staff or a family member if they had any concerns about the care they received.

We saw that staff were present in all areas of the home, they were quick to offer help and support to people when it was needed. People who used the service told us that the staff were very good and helpful. One person told us, "The carers smile and seem happy in their work, it makes all the difference when we see someone smile, it is very reassuring�.

We saw the service had an effective system for monitoring the quality of the service.