Eveready Carers

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before care started to ensure support was appropriate and safe. Care plans were developed with input from people and their relatives and included relevant health information such as medical history and hospital discharge details. The service worked closely with GPs, district nurses, occupational therapists and physiotherapists where required to ensure assessments were accurate and holistic.

The registered manager told us, “We speak with the client and ask them questions. We also speak with the family and look at their health history too. If they have just come out of hospital, we look at discharge letters for any information regarding the client’s health situation.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Risk assessments followed relevant guidance, including those for skin integrity, and contained guidance sheets to support staff in delivering safe care. Fluid charts were in place and records were maintained and monitored. When staff noticed changes in a person’s urine output, they escalated their concerns promptly and sought support from the district nurse. Staff were observant and acted quickly to prevent potential health complications.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Care workers contacted GPs and district nurses when required, and care records confirmed these contacts had taken place. Relatives also told us staff liaised promptly with health professionals when people’s needs changed. Care records included up-to-date contact details for relevant professionals, which supported effective communication and continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s care records included details of their health conditions, prescribed medicines and how these affected their daily lives. Staff demonstrated a good understanding of people’s health needs and how to support them safely.

Staff encouraged people to remain active and independent. For example, one person was supported to take short walks of two to three minutes each day as part of their routine. This approach promoted wellbeing and reflected positive risk-taking, with staff offering encouragement and stepping back to allow the person to do as much as possible for themselves.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff understood their responsibility to monitor for signs that a person may be unwell and took appropriate action when changes were identified. They also understood the person’s goal of living independently and provided support that aligned with this. Staff planned suitable physical activities with people and focused on achieving consistent goals to maintain and improve their mobility.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider understood the principles of the Mental Capacity Act (MCA). People were able to give consent to their care and support, and we saw that consent was sought before care was delivered. The registered manager told us that if a person’s capacity changed, they would seek input from the GP and other professionals to ensure decisions were made in the person’s best interests.

A care worker told us, “I absolutely make sure my client is consenting to their care. For example, when I come for care calls, I always ask what they would like to eat or ask them about what they would like to wear.”