Eveready Carers

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives described staff as kind, caring and respectful. They told us that carers treated people with dignity and compassion and developed positive, trusting relationships with them. One relative said staff were always patient and attentive, adding that their family member “looked forward to seeing the carers each day.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider asked people about their cultural and religious needs as part of the initial assessment process to ensure care was delivered in line with their preferences. The provider remained aware of the importance of respecting and supporting individual beliefs and values.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care workers prioritised people’s choices and encouraged independence in their daily routines. One member of staff told us, “They are (the client) very much aware and alert and capable of making decisions and I encourage this. I think this is also about their dignity.”

People were supported to make their own decisions about meals and daily activities. When providing personal care, staff encouraged people to do as much as they could for themselves and only provided assistance with tasks or areas that were difficult to reach. This promoted dignity, confidence and independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were proactive in recognising changes in people’s health and took swift action to prevent deterioration. For example, when a care worker noticed changes in a person’s health, they escalated their concerns promptly and contacted the appropriate healthcare professional for advice and support. Staff were vigilant, understood their responsibilities and worked collaboratively with healthcare professionals to ensure people received timely and appropriate support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued and supported in their roles. They said supervision sessions provided an opportunity to discuss their work, raise any health or wellbeing concerns and reflect on areas for improvement.

The provider also recognised staff efforts and promoted a positive culture of appreciation. During festive periods, staff were given gifts as a gesture of thanks for their hard work and commitment. This contributed to high morale and a supportive working environment.