During an assessment under our new approach
Date of assessment 26 September to 17 October 2025.
Eveready Carers is a domiciliary care service providing personal care for people in their own homes. At the time of inspection, 1 person was in receipt of personal care.
The provider was previously inspected in November 2023 (report published February 2024). At that time a rating was not given due to insufficient evidence. However, they were given some recommendations and told how to improve. We therefore carried out a comprehensive inspection of this service under our new methodology where we looked at all 5 key questions and all 33-quality statement. Based on the findings of this CQC assessment we have rated them requires improvement.
People had care plans and risk management plans in place. However, the provider did not always ensure that care plans were up to date and contained the right information. Medicines were not always managed safely, and the provider did not follow their medicines management policy and procedures. Although no one had come to harm, the provider needed to improve in their medicine management.
Staff received training, supervision and competency checks. However we found gaps in staff training, and we were not assured of the providers staff training processes. The provider did not have effective systems in place to monitor staff training and if they were in date. Recruitment was safe, and staffing levels were appropriate. The service worked with external professionals and supported people to have choice and control over their lives.
We also had concerns with the provider’s governance processes as some audits processes were not robust such as medicines audit which appeared to be a tick box exercise. The registered manager was otherwise clear about most responsibilities and promoted a positive, person-centred culture.
There was a lack of clarity from the registered manager around the circumstances in which safeguarding notifications should be sent to CQC and their general legal obligation as a registered person delivering a regulated activity.
The provider was in breach of the legal regulation relating to how medicines were managed and governance processes.
We have asked the provider for an action plan in response to the concerns found at this assessment.