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Inspection Summary

Overall summary & rating


Updated 4 June 2019

About the service: 12 Channel Lea supports people with learning disabilities and/or autism. There were three people living at the service when we inspected. The service is based in a residential road in Deal, Kent.

For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

The people living at the service told us that they were happy living there and were positive about the support they received.

People were supported to remain safe. Staff supported people to take their medicines and people received their medicines on time and as prescribed. Staff were recruited safely and had the skills and training they needed to support people.

People were supported to access healthcare service when they needed to do so and there was information for people to take with them if they needed to be admitted to hospital. This information would assist hospital staff to support people whilst they were in hospital.

The staff at the service were caring. People had a good relationship with staff and were happy living at the service. If people needed emotional support this was identified and put in place. Staff respected people’s privacy and people were treated in a dignified manner.

There was information on how to complain available to people if they chose to do so. People had keyworkers who led on their support and gave people the opportunity to feedback on their support and any concerns.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people reflected the principles and values of Registering the Right Support in the following ways; people were supported to maintain their independence. People told us that they had a say in their support and were able to make choices and decisions whilst living at the service. For example, people planned their own meals and chose what they wanted to eat and when. People also chose their own activities and went out socialising with their friends. Staff respected people’s right to make their own decisions. Most people living at the service were very independent and where able to access the community independently. Where people needed more support, there were sufficient staff at the service to provide this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were systems in place to check and maintain the quality of the service to ensure that people received a good standard of care. People knew the registered manager and were able to speak to them if they wanted to do so.

The service continued to meet the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection:

At the last inspection the service was rated Good (published on 09 November 2016).

Why we inspected:

This was a scheduled inspection based on the pervious rating.

Follow up:

We will visit the service again in the future to check if there are changes to the quality of the service.

Inspection areas



Updated 4 June 2019

The service was safe

Details are in our Safe findings below.



Updated 4 June 2019

The service was effective

Details are in our Effective findings below.



Updated 4 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 4 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 4 June 2019

The service was well-led

Details are in our Well-Led findings below