Star Maris Healthcare Limited Also known as Star Maris Healthcare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and support was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Initial care and needs assessments were detailed and person-centred. They covered key areas such as communication, eating and drinking, sensory needs and social interaction. Together with information from referral documents, these assessments formed the basis of people’s care plans, which clearly set out their support requirements.

There were effective lines of communication between care workers, management staff, people, their relatives, and relevant professionals. This supported the provider to assess, monitor and review people’s needs in a timely manner.

The provider planned and delivered people’s care and support with them, including what was important to them. They did this in line with legislation and recognised good practice and standards.

People received care that was based on comprehensive assessments of their needs, preferences and risks. Support strategies reflected people’s individual needs and included adapting communication, providing reassurance, promoting independence and using consistent approaches, including positive behaviour support, to promote wellbeing and reduce distress. The registered manager worked with relevant professionals to ensure care plans reflected appropriate guidance and were reviewed to remain responsive to people’s changing needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider had implemented several plans to facilitate partnership working. These included medicine records and care passports, which outlined key information about people’s needs and supported external agencies to access relevant information in a timely manner. The registered manager sought additional support through social care teams, who provided guidance and coordinated relevant referrals to support people’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff monitored people’s health and wellbeing through day-to-day interactions and regular care reviews, escalating any concerns promptly. Care plans contained clear information about people’s health conditions and how staff should promote and support their health and wellbeing.

Staff supported people to eat and drink according to their preferences and needs. Relatives confirmed their loved ones received appropriate support with nutrition and hydration.

The provider routinely monitored people’s care and support to continuously improve it. They ensured that outcomes were positive, consistent and that they met people’s expectations.

Management staff used different methods to monitor people’s care, including regular monitoring calls, care reviews and weekly service monitoring reports. Any changes in people’s care, health and presentation were escalated in a timely manner. These changes were reflected in care plans and risk assessments, meaning staff had access to up-to-date and accurate information, which helped them to provide effective care and support.

The provider told people about their rights around consent and respected these when delivering person-centred care and support.

People, or their relatives where appropriate, had agreed to their care and support arrangements and signed consent forms. Information on people’s mental capacity were recorded in their care plans. Staff worked in line with the principles of the Mental Capacity Act, including making decisions in people’s best interests where appropriate. A staff member spoke to us about how they made decisions on behalf of a child who lacked capacity. They said they made “decisions that would favour the child, for the benefit of the child, not the organisation”.