Star Maris Healthcare Limited Also known as Star Maris Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We received positive feedback about staff and the care they provided. A relative told us, “They are lovely people; very good, respectful and friendly. Another relative said, “They are really nice.” A staff member described how they respected a person’s privacy by giving them space while they used the bathroom, remaining nearby in case support was needed.

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood people’s individual needs and supported them in a way that reflected their preferences, wishes and routines. They involved people and, where appropriate, their relatives in planning care and support. Staff respected people’s religion and culture. They developed positive relationships with people and identified effective ways to communicate with them, resulting in meaningful interactions. A relative described how staff took the time to get to know [person] and understand their individual needs, preferences and routines.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing.

Staff were familiar with people’s preferred activities and routines and supported them in line with their individual preferences. A relative described how staff supported their loved one while promoting their choice and independence. They told us staff “encouraged [person]” to participate and make choices for themselves as much as possible. A staff member told us they supported people to maximise their independence by encouraging them to do as much as they could for themselves.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider reviewed information relating to people’s day-to-day care, safety and wellbeing to identify changes in need and respond promptly to emerging concerns. Staff had access to detailed guidance on how to respond when people became anxious or distressed, including strategies to support de-escalation and meet their immediate needs. This enabled staff and managers to review the effectiveness of immediate support, implement additional measures where required, and adapt care to reflect people’s changing circumstances.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about the support they received in carrying out their duties and developing their skills. A staff member told us, “I love working for Star Maris. We have regular Zoom meetings. They are willing to push staff to gain qualifications and knowledge.”