Updated 19 June 2026
Date of Assessment: 26 June to 4 August 2026. The service is a homecare and supported living service providing support to people of all ages, including children, with a range of needs. At the time of the assessment, 2 people receiving homecare support were supported with the regulated activity of personal care. CQC only inspects where people receive regulated activities.
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks to people’s health, care and safety. Staff were recruited safely and received appropriate support and training. People received their medicines safely, although some improvements were needed in this area.
The provider assessed people’s needs and reviewed them regularly, helping them to achieve positive outcomes. Staff monitored people’s health and wellbeing and supported them to eat and drink as per their care plans. They asked people for their consent before providing care and support.
Staff treated people with kindness, respect and compassion. They enabled people to take part in their preferred activities while promoting their independence. When people became anxious or distressed, staff knew how to respond to minimise the impact on their wellbeing.
People received personalised care and support. Along with their relatives, they were involved in care planning and were supported to raise any concerns. Staff protected people from discrimination and acted in their best interests.
The provider operated systems to monitor the service and check that they were providing good quality care. They collaborated with other professionals in ensuring people received effective joined-up care and support. There was an open and inclusive culture that promoted continuous learning.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.