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Dorset Domiciliary Care Agency Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service:

Dorset domiciliary care agency provides personal care to adults with a learning disability in their own homes. The service provides personal care and support for 40 people across seven supported living houses and individual homes.

People’s experience of using this service:

People and their relatives told us they felt safe with the service they received from Dorset Domiciliary Care Agency. The staff demonstrated a good understanding of how to meet people’s individual needs. People’s outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.

People were supported to maintain contact with those important to them including friends, family and their community. Staff understood the importance of these contacts for people’s health and well-being. Staff knew people well and what made them individuals.

The management of the service were respected. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work and flexibility.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.

The service met the values that underpin the 'Registering the Right Support' and other best practice guidance such as 'Building the Right Support'. These values include choice, promotion of independence and inclusion. Also, how people with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service met the characteristics of good in all areas; more information is in the full report

Rating at last inspection:

At the last inspection the service was rated good (13 October 2016).

Why we inspected:

This inspection was scheduled based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service was well-led.

Details are in our Well-Led findings below.