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Hertfordshire Domiciliary Care Agency

Overall: Good read more about inspection ratings

Business & Technology Centre, Bessemer Drive, Stevenage, Hertfordshire, SG1 2DX (01438) 310083

Provided and run by:
Voyage 1 Limited

Important: The provider of this service changed. See old profile

All Inspections

9 June 2022

During a monthly review of our data

We carried out a review of the data available to us about Hertfordshire Domiciliary Care Agency on 9 June 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hertfordshire Domiciliary Care Agency, you can give feedback on this service.

13 November 2018

During a routine inspection

At our last inspection in February 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Hertfordshire Domiciliary Care Agency is a domiciliary care agency and a supported living service. It provides personal care to people living in flats inside a supported living service. It provides a service to older adults and younger adults who have a learning disability. The service was supporting seven people with the regulated activity of personal care at the time of this inspection. The service was supporting others but they were not receiving assistance with the regulated activity.

People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe and staff knew how to recognise and respond to any concerns. Individual risks were assessed and mitigated. Medicines were managed safely and infection control was practised.

People were supported by enough staff who were trained, supported and recruited through a robust process. People had care that met their needs and respected their choices and preferences. Staff knew people well and care plans were clear to support their knowledge of how to meet people’s needs. Confidentiality was promoted and privacy and dignity were respected.

People and their relatives knew how to raise concerns and were confident they would be responded to appropriately. People, relatives and staff were positive about the management of the service and felt there was clear leadership. There were systems in place to monitor the quality of the service and address any issues that were found.

3 February 2016

During a routine inspection

This inspection took place on 2 & 3 February 2016. We gave the provider 48 hour notice before we carried out the inspection to ensure we could access the information we needed.

Hertfordshire Domiciliary Care Agency provides personal care and support to people in supported living schemes. The service was used by 13 people with learning disabilities, mental health and autistic spectrum disorders in six supported living locations. The service has not been inspected since it had registered on 3 June 2014.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who were knowledgeable in safeguarding procedures and how to report concerns of abuse internally and externally to safeguarding authorities.

People were supported to understand the risk associated with their daily activities and encouraged to take positive risks and live an active life.

There were sufficient numbers of qualified and skilled staff to meet people`s needs at all times. Recruitment procedures were safe and effective and ensured that staff employed to support people were fit for the role.

People were supported to take their medicines by staff who were trained in the safe handling of medicines and their competency was regularly reviewed.

People`s consent for the support they received was constantly sought by staff using various communication methods to ensure people understood what they were consenting too. Their consent to the support they received was also recorded in their support plans.

The Mental Capacity Act (2005) provides a legal framework for making particular decisions on behalf of people who may lack mental capacity to do so for themselves. The Act requires that as far as possible people make their own decisions and are helped to do so when needed. Where they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. The application procedures for this in care homes and hospitals are called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working in line with the principles of the MCA and whether any conditions on authorisations to deprive a person of their liberty were being met. We found that the service was working in accordance with MCA requirements.

People told us staff was kind and caring in their approach and treated them with respect. Staff promoted people`s dignity and respected their privacy.

People had the opportunity to regularly review their support needs and where it was a need for it people`s relatives and care coordinators were involved to ensure the support was meeting their needs.

People were encouraged and supported to pursue their hobbies and interests and be actively involved in the community.

The provider actively sought people`s views on the service in regular house meetings and in addition they sent annual questionnaires to people using the service, staff, health and social care professionals and relatives. The results were analysed and a service improvement action plan was developed to ensure improvements were made to the service provision.