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Beaconville Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 5 September 2018

The inspection took place on 29 and 30 May 2018 and the first day was unannounced.

Beaconville Nursing Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The provider is registered to accommodate up to 36 people. Beaconville Nursing Home provides nursing care and specialises in dementia nursing for older people. At the time of the inspection 32 people were living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in January 2016 we rated the service 'Good'.

At this inspection on the 29 and 30 May 2018 we found the service continues to be 'Good'.

People received care and support in an exceptionally personalised way. Staff knew people well, understood their needs and the way they communicated if they were living with dementia. Care was focused on people's wishes and preferences. This meant people were able to achieve a good sense of self-worth and wellbeing. The impact this had on people was outstanding and had resulted in them being settled, content which helped them to lead as full and active lives as they wanted to. People’s quality of life had improved and was maintained.

The ethos of this home, led and maintained by a strong management team, ensured people were at the heart of the home. Without exception people and family members told us staff were very caring. Comments from relatives included, “The staff here and the quality of care is second to none. They meet mum’s needs above and beyond. We wouldn’t want mum to be anywhere else” and “The care my friend receives is without exception, faultless.” Relatives told us their relations became calmer and more relaxed than they had been in some time when they came to live at Beaconville. A health professional told us, “Beaconville are the absolute specialists in dementia care and they are by far the best home in the area and have been for many years.”

There was a very strong person-centred culture and staff really understood that people, their views and their wishes were what mattered most. We observed many positive and caring interactions between staff and the people they were supporting. Staff showed patience and understanding when supporting people and they did so in a way that promoted their independence, choice and dignity.

People were relaxed in the company of staff and staff demonstrated good interpersonal skills when interacting with people. When people became upset, staff knew the best way to reassure and support them until they became less anxious. It was clear staff knew people well.

People's lives were enhanced because staff demonstrated a responsive approach to ensuring people’s skills and hobbies were continued, so people felt valued and important. Beaconville focused on the individual and their experience of dementia and aimed to offer as much stimulation as possible. People had many opportunities to be involved in a variety of activities and these were adapted to people’s needs and preferences to suit each individual.

Beaconville was well led and had an experienced and skilled registered manager in post, which provided stable and consistent leadership. Relatives and staff had confidence in the leadership of the home. It was clear the registered manager acted as a strong role model, was inclusive, and communicated well with staff, people and relatives.

People who could, told us they felt safe. One person said, “Do I feel safe? Well yes.” Without exception, every relative we spoke with during the ins

Inspection areas

Safe

Good

Updated 5 September 2018

The service remains Good

Effective

Good

Updated 5 September 2018

The service remains Good

Caring

Good

Updated 5 September 2018

The service remains Good.

Responsive

Outstanding

Updated 5 September 2018

The service has improved to Outstanding

People received care and support in an exceptionally personalised way. Care was focused on people's wishes and preferences.

People were encouraged to socialise, pursue their interests and hobbies and try new things. Their views were actively sought, listened to and acted on.

People were partners in their care; care records were individual, personalised and comprehensive.

People knew how to raise concerns which were listened and responded to positively to make further service improvements.

Well-led

Good

Updated 5 September 2018

The service remains Good.