The Care Quality Commission
  • Care Home
  • Care home

Hartshill Care Home

Overall: Requires improvement read more about inspection ratings

Oldbury Road, Hartshill, Nuneaton, Warwickshire, CV10 0TJ

Provided and run by:
Hartshill Care Ltd

All Inspections

During an assessment under our new approach

Date of assessment: 24 November 2025 to 4 December 2025. Hartshill Care Home is a nursing home providing care and accommodation to older people. Some of the people at the home are living with other diagnosis or impairments. Hartshill Care Home is registered to provide care for up to 67 people. At the time of our inspection there were 51 people living at the home.

This inspection was brought forward following a review of the information we held about the service and concerns about the management of risks. We found 1 breach of the regulations in relation to the governance of the home.

During this inspection we spoke with people who lived at the service, their relatives, staff, the newly appointed manager, the provider’s representative and sought feedback from other healthcare professionals. We looked at care plans, recruitment files and quality assurance records.

There had been significant changes in the leadership and staff team at Hartshill Care Home which had led to instability and concerns about previously identified standards of care not being maintained. The provider and managers had carried out checks and audits of the service, but they had failed to detect and address safety deficiencies within the physical environment, fire safety and infection control practices. Where responsibility for checks and audits had been delegated, there was ineffective oversight by the provider to ensure they were robust and identifying issues.

The provider had very recently appointed a new management team who appeared eager to improve practice and drive improvement in the home. The new manager had already identified and prioritised improvements that needed to be made and external healthcare professionals described better communication to support partnership working. The provider and the new management team were very responsive to our feedback and took prompt action to address the immediate concerns we identified.

Staff had a good understanding of their safeguarding responsibilities and there were processes to share information about people as they transitioned between services. Medicines were managed, stored, administered and disposed of safely, in accordance with best practice guidance.

We have asked the provider for an action plan in response to the concerns found at this assessment.

1 August 2023

During a routine inspection

About the service

Hartshill Care Home is a residential care home providing personal and nursing care to 18 people at the time of our inspection. The service can support up to 67 people. The home is split into 4 units, only 2 of which were open when we visited. The provider told us the remaining 2 units would remain closed until further work had been completed to ensure they met required environmental and safety standards.

People’s experience of using this service and what we found

There were enough staff to ensure people's needs were consistently met in a safe way. Risks were identified and care plans provided staff with information to mitigate those risks. Staff understood their responsibility to keep people safe and record and report any concerns. Medicines management and infection control practices supported people’s health.

People’s needs were assessed to ensure the service could meet their individual needs safely. Staff received training and guidance so they could provide effective support to people. People were encouraged to have enough to eat and drink so they would remain well. Staff regularly monitored people's health and any concerns were promptly referred to external health professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke positively about the friendliness and care shown by staff and felt listened to and able to share their views. People were supported to maintain and regain their independence where possible. Staff practices promoted people’s privacy and dignity.

Staff had a good understanding of people's care preferences and were available to respond to people’s requests for support. Staff considered people's communication needs when assessing their needs and planning their care. A dedicated member of staff supported people to engage in activities of interest to them. Friendships and family relationships were promoted within the home.

The provider acknowledged the home was only supporting a small number of people at the time of our inspection and described a phased approach to opening the home. This was to ensure policies, procedures and effective risk management were embedded within staff practice. The staff team spoke positively of the support they received from the provider, managers and the wider staff team. Learning was taken and shared from any complaints and adverse incidents to improve standards of care and ensure people achieved positive outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 November 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service and to provide a first rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.