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Care Assist in Harrow (Kings Road) Good

Inspection Summary


Overall summary & rating

Good

Updated 7 March 2018

We undertook this unannounced inspection on 15 January 2018. Care Assist in Harrow (Kings Road) is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission [CQC] regulates both the premises and the care provided, and both were looked at during this inspection. Care Assist in Harrow (Kings Road) is registered to accommodate a maximum of six people. On the day of this inspection there were five people living in the home with mental health needs.

At our last comprehensive inspection on 26 January 2016 the service met the regulations we inspected and was rated Good. At this inspection we found the service remained Good.

People who used the service informed us that they had been treated with respect and dignity. The service had arrangements to protect people from harm and abuse. Care workers were knowledgeable regarding types of abuse and were aware of the procedure to follow when reporting abuse. Risks assessments had been carried out and risk management plans were in place to ensure the safety of people. The service followed safe recruitment practices and sufficient staff were deployed to ensure people’s needs were met. There were suitable arrangements for the administration of medicines and medicines administration record charts (MAR) had been properly completed.

The premises were kept clean and tidy. Infection control measures were in place. There was a record of essential maintenance and inspections by specialist contractors. Fire safety arrangements were in place. These included weekly alarm checks, a fire risk assessment, drills and training. Personal emergency and evacuation plans (PEEPs) were prepared for people to ensure their safety in an emergency.

The service worked with healthcare professionals and ensured that people’s healthcare needs were met. The dietary needs of people had been assessed and arrangements were in place to ensure that people received adequate nutrition.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. DoLS ensure that an individual being deprived of their liberty is monitored and the reasons why they are being restricted are regularly reviewed to make sure it is still in the person’s best interests. We noted that the home had suitable arrangements in place to comply with the Mental Capacity Act 2005 and DoLS.

Care workers worked well as a team and there was effective communication amongst them. They had received a comprehensive induction and training programme. There were arrangements for staff support, supervision and appraisals.

Care workers prepared appropriate and up to date care plans which involved people and their representatives. People were encouraged to be as independent as possible and to engage in various activities.

The service listened to people who used the service and responded appropriately. There were opportunities for people to express their views and experiences regarding the care and management of the home. Complaints made had been recorded and promptly responded to.

Comprehensive checks and audits of the service had been carried out by the registered manager and the deputy manager to ensure that the service provided care of a good quality.

Inspection areas

Safe

Good

Updated 7 March 2018

The service remains Good.

Effective

Good

Updated 7 March 2018

The service remains Good

Caring

Good

Updated 7 March 2018

The service remains Good

Responsive

Good

Updated 7 March 2018

The service remains Good.

Well-led

Good

Updated 7 March 2018

The service remains Good.