• Care Home
  • Care home

Claremount House Care Home

Claremount Road, Halifax, West Yorkshire, HX3 6AW (01442) 331121

Provided and run by:
Visionary Care Ltd

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 7 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors and an Expert by Experience carried out the inspection. Two inspectors were present at the site visit on day one. One inspector and an Expert by Experience were present at the site visit on day two. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Claremount House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Claremount House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used information gathered as part of monitoring activity that took place between 8 February 2022 and 9 March 2022 to help plan the inspection and inform our judgements. We sought feedback from Healthwatch, the local safeguarding team and commissioners. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with seven members of staff including the provider, registered manager, nurse, senior care worker and care workers.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection


Updated 7 June 2022

About the service

Claremount House is a residential care home providing personal and nursing care for up to 26 people. The service accommodates people in one adapted building and provides support to older people, people living with dementia and people with mental health needs. At the time of our inspection there were 16 people using the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from the risk of abuse. Everyone told us the service was safe and staff received training so they understood how to keep people safe. Risks associated with people’s care were managed safely. Sufficient numbers of staff were on duty to meet people’s needs. The service used a high volume of agency staff, but they were regular workers and knew people well. Relatives were consistently positive about the staff. The service had effective systems for learning lessons when things go wrong. People's medicines were well managed. The service followed safe infection, prevention and control procedures.

The registered manager provided clear direction and good leadership. Feedback about the service was consistently positive. All of the relatives we spoke with would recommend the home to others. Staff felt valued and supported, and were confident people received good care. Systems and processes for monitoring quality and safety were effective.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 24 March 2020).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Claremount House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.