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Arden House Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 20 November 2018

Arden House Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Arden House Residential Home is located in Pickering. The home accommodates up to 14 older people in one adapted building. They do not provide nursing care.

Inspection site visits took place on 4 and 9 October 2018. At the time of this inspection, the service was providing support to 13 people.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Systems and processes were in place to keep people safe and risks associated with the person’s care needs had been assessed. There were sufficient staff to meet people’s needs and staff recruitment processes and procedures were robust and followed.

Medicines had been stored and managed safely to ensure people received their medicines as prescribed. Staff followed good infection control practices and the service was extremely clean and tidy throughout.

Staff received appropriate induction, supervision and training to provide safe and effective care. The registered manager worked in partnership with healthcare professionals and other organisations to meet people’s needs. People were provided with a healthy balanced diet and meals of their choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and procedures in the service supported this practice. Consent to care and support was clearly recorded and people told us they were actively involved in the care planning process.

Care plans contained person-centred information which focused on individuals and their specific care and support needs. Regular reviews had taken place to ensure this information was accurate and up to date.

We observed kind and caring interactions between people and staff. It was clear positive relationships had been developed and staff were extremely familiar with people’s likes, dislikes and preferences. People and relatives spoke positively about the staff team, their approach and respect for people’s privacy and dignity.

People and relatives spoke positively of the management team. There was clear guidance in place in relation to the reporting and handling of complaints. The registered manager requested regular feedback from people, relatives and staff to enable them to continuously improve the service. Quality assurance systems in place were effective.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 20 November 2018

The service remains Good.

Effective

Good

Updated 20 November 2018

The service remains Good.

Caring

Good

Updated 20 November 2018

The service remains Good.

Responsive

Good

Updated 20 November 2018

The service remains Good.

Well-led

Good

Updated 20 November 2018

The service remains Good.