Kirkwood Court Also known as 1-143250927

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs. Care plans contained gaps and inconsistent information, which could impact on the quality of people’s care. For one person, with a specific health condition, the support provided in daily care notes did not match the support described in their care plan.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. A family member told us, “They are always friendly and tell us what is going on.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this. There had been inconsistent management and leadership to monitor quality and ensure people were receiving the care they needed quickly. The provider had acted to stabilise the management arrangements and improvements were being made.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.