Kirkwood Court Also known as 1-143250927

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them. Although people’s needs and preferences were discussed with them on admission, care plans and risk assessments no longer reflected people’s current circumstances. The provider was aware of this and was reviewing care plans and risk assessments as part of their action plan. This work was ongoing when we visited. A staff member said, “Care plans are a work in progress.”

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them. Improvements were required to meals so that people could have a positive experience. On the day we visited menus did not reflect the meals people received. Staff told us this often happened. A staff member said, “The menus don’t match what is given.” Some people were also not supported to make choices about what they wanted to eat and drink. Most people and relatives gave positive feedback about the quality and choice of the meals provided at Kirkwood Court. However, staff feedback was less positive. A staff member said, “There is not much diversity in the menu.” The provider acted to make improvements to meals.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff gave positive feedback about teamwork. One staff member said, “The staff are ready to assist each other with the residents.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider did not always routinely monitor people’s care and treatment to continuously improve it. They did not always ensure that outcomes were positive and consistent, or that they met both clinical expectations and the expectations of people themselves.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People confirmed they were able to make their own choices and decisions. A person said, “I can choose to join in with others or not. There is no pressure at all.”