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Inspection Summary

Overall summary & rating


Updated 19 October 2019

About the service

Kirkwood Court is a residential care home which accommodates up to 72 older people, in one purpose built building. Care is provided over three floors, including one floor, known as the Grace unit, for people living with dementia related conditions. Nursing care is not provided at the home. At the time of our inspection there were 66 people living at the home.

People’s experience of using this service and what we found

People and relatives were very positive about Kirkwood Court. They spoke highly of the staff team and how well they were cared for. The management team had worked hard since our last inspection to deliver the improvements required. They had strengthened the checks they carried out to monitor the quality of the service.

There were now enough staff to support people. Staffing levels had increased since our last inspection. Safe recruitment procedures were followed. Staff regularly checked the building and equipment to make sure it was safe. Medicines processes had improved.

Staff had the skills and experience to meet people's needs. People told us they were well supported. They had access to a range of health professionals, when required. People told us there was lots of food on offer, and that it was usually good quality. People’s nutritional needs were known and met.

Care was provided in a person-centred way. Staff knew people well. People and relatives told us staff were kind and treated them well. Families were welcomed into the home. Staff supported people to be as independent as they could be.

Staff knew people’s needs and their preferences for how they would like to receive their care. These were usually well documented although at times records had not been updated where needs had changed. There were a range of activities and events on offer for people to take part in.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was requires improvement (published 31 July 2018). At that inspection we found two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 October 2019

The service was safe.



Updated 19 October 2019

The service was effective.



Updated 19 October 2019

The service was caring.



Updated 19 October 2019

The service was responsive.



Updated 19 October 2019

The service was well-led.