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Inspection Summary


Overall summary & rating

Good

Updated 22 January 2020

Bybuckle Court is a residential care home providing care and accommodation for up to 16 older people. There were 16 people living at the service on the day of our inspection. Bybuckle Court is an adapted building in a residential area of Seaford. The home had a lift to assist people in accessing upper areas of the home. There was access to a small outside area with seating.

People’s experience of using this service and what we found

People and relatives were positive about the care and support people received at Bybuckle Court. Relatives felt that staff worked hard to support people and provide a good level of care.

People were supported to have choice, involvement in their care and remain as independent as possible. People chose how they spent their time. Staff supported people in the least restrictive way possible and policies and systems in the service supported this practice. People told us staff were kind and caring.

People and relatives were updated and felt involved in any changes to people’s care. Risks to people’s health and safety had been identified and risk assessments were in place to ensure risk was minimised. Staff were aware of the actions to take if they thought anyone was at risk of abuse or discrimination. Concerns identified had been reported to appropriate external professionals.

A complaints procedure was in place and although there were no current complaints, people were aware of the process.

People and relatives spoke positively about staff and felt staff knew people well. People confirmed that they were treated with dignity and respect. Staff were able to tell us about people’s background and preferences and demonstrated a good understanding of people's individual needs. People were assisted to access healthcare services when needed and any external healthcare involvement was used to ensure people received appropriate care.

People received their medicines when they needed them by staff who were trained to give them out safely. Recent changes to medicines procedures had been implemented and well communicated to people and staff.

There were enough staff working to provide the support people needed, at times of their choice.

Recruitment procedures ensured only suitable staff worked at the home. Staff received training and support to ensure they were able to meet people’s health and care needs.

Quality systems and monitoring completed by the registered manager and senior staff facilitated on going improvement of services provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 6 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 January 2020

The service was safe

Effective

Good

Updated 22 January 2020

The service was effective

Caring

Good

Updated 22 January 2020

The service was caring

Responsive

Good

Updated 22 January 2020

The service was responsive

Well-led

Good

Updated 22 January 2020

The service was well-led