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Inspection report

Date of Inspection: 10 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

Overview

Inspection carried out on 10 April 2013

During a routine inspection

During our inspection of Bybuckle Court we found that care workers had formed close professional relationships with people living in the home. The premises were clean and reasonably well maintained. The atmosphere was found to be generally relaxed and homely.

Concerns identified during the last inspection, relating to inadequate staffing levels in the home after 8pm in the evening and the faulty call bell system had been satisfactorily addressed.

As far as practicable and in accordance with their individual care plans, people were enabled and supported to make choices about their daily lives.

Comments received from people living in the home indicated a high level of satisfaction with the home and the care provided.

�It�s alright living here, the food�s good and the staff are always around and very helpful. I�ve got no complaints�.

�I�m very happy here, everyone is so kind, they can�t do enough for you�.

Appropriate arrangements were in place in relation to storing, administering handling and recording medicines.

We found that systems for consultation, interaction and communication were effective and people were treated with respect and dignity. Care workers had developed awareness and a sound understanding of each individual's care and support needs. This was evident from direct observation of individuals being supported in a sensitive and professional manner.