People felt safe living in the service. However we found there were not suitable arrangements in place to protect people from abuse.
Events reportable under the regulations had not been reported appropriately, in order to safeguarding people who were using the service.
People on the whole told us they were satisfied with the care and support they received. One person spoken with had some concerns about living at Paddock House and these were passed onto their social worker. People said there were residents meetings where they could voice their opinions, although one person told us they had not been to one for sometime. We found further audits had been introduced to ensure the service ran effectively and people received appropriate care and support. People said the house was always clean and tidy and felt the refurbished toilet was a great improvement.
People told us they were happy with the care and support provided. One person said, 'It's homely and the food and staff are nice'. People knew about their care plans or said staff had talked through the support they needed. People's care plans had been reviewed and produced in a new more informative format. People told us that when they were unwell they either go to the doctor, or staff arranged an appointment or visit.
One person although happy with the care provided had some issues about their laundry and their room and with their consent these were passed to the manager who agreed to investigate them.
People told us that the staff were 'very good'. They all agreed that when they needed help staff were on hand. One person said, 'They give me a shower twice a week and that's what I want'. 'They are very nice and treat us all nice'. Staff had recently undertaken training to enhance their skills and further training was booked. To ensure staff delivered care and support consistently staff were receiving regular team meetings and supervisions and most had received an appraisal.
One person had said previously that they had a list of concerns that they wanted to discuss at a residents' meeting. We saw from records that the list had been given to the manager and action had been taken to resolve all of their concerns. We spoke with the individual who agreed that their concerns had been addressed. They confirmed that they were now satisfied with the service they received at the home.