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Inspection Summary


Overall summary & rating

Good

Updated 26 February 2019

About the service: The Lodge is a care home providing personal care and accommodation for up to 38 older people, some of whom may be living with a dementia related condition. At the time of the inspection 36 people were living at the service.

People’s experience of using this service: People and their relatives told us that staff had a clear understanding of their needs and considered their preferences. They told us staff had the right skills and knowledge to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and systems supported this practice. Staff knew the importance of offering choices to people and respecting their wishes in line with the values of the service.

People were happy with the range of activities and told us these were centred around their likes and interests. People were supported to access the local community when they wanted to. People received information in a format they could understand and staff supported them to communicate their views and opinions using their preferred methods.

Staff encouraged people to be independent. Interactions between staff and people were pleasant and respected their privacy and dignity. Staff knew how to support people in the last days of their lives in a dignified way to make them as comfortable as possible.

The environment supported choice for people to have time on their own or with other’s. Health and safety checks were in place to ensure people's environment was safe.

Care records were centred around people and their likes and preferences. Staff understood the importance of person-centred care and could explain how they supported people to achieve this.

Systems in place to recruit staff were robust. People told us they felt safe and staff knew how to protect them from avoidable abuse or harm. Risks to people were identified and appropriate measures put in place to avoid repeat incidents such as falls.

Staff felt supported and valued for their contribution to people's lives.

Quality assurance checks were in place to look at the quality of the service and how this could be continuously improved. Management was keen to make positive changes to people's lives and listened to both staff, relatives and people's feedback to drive these improvements.

Rating at last inspection: Good. (Last report published 11 August 2016). This report can be accessed at: https://www.cqc.org.uk/sites/default/files/new_reports/INS2-2473771243.pdf

Why we inspected: The inspection was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 February 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 26 February 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 26 February 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 26 February 2019

The service was responsive

Details are in our responsive findings below.

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Well-led

Good

Updated 26 February 2019

The service was well-led

Details are in our well-Led findings below.