Background to this inspection
Updated
22 May 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector.
Service and service type:
Grove Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
Our inspection was announced.
We informed the provider 48 hours in advance of our visit that we would be inspecting. This was to ensure the registered manager was at the location to facilitate our inspection.
What we did:
Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public and the local authority. We checked records held by Companies House.
Due to technical difficulties, we did not ask the service to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, during the inspection, the service was able to show us all relevant documents and the plans they had in place.
We spoke with three people who used the service and one relative. We also spoke with one health and social care professional who was visiting the service.
We spoke with the registered manager and one care worker. After the inspection we spoke with one care worker.
We reviewed three people's care records, two staff personnel files, staff training documents, and other records about the management of the service.
Updated
22 May 2019
About the service:
Grove Residential Home is a care home providing personal care and support for people with mental health needs. The home is registered for seven people.
At the time of the inspection it was providing a service to three people.
People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People and relatives told us the service was safe and well led, and staff provided an effective, caring and responsive service.
People were safeguarded from the risk of harm and abuse.
People received safe care from staff who were knowledgeable about the risks and how to manage them safely.
People’s needs were safely met by sufficient and suitable staff.
People’s medicines needs were met safely by staff who were well trained and skilled.
The home was clean. Staff safeguarded people from the risk of infection.
Staff told us they felt well supported.
Staff knew the individual needs for people including their likes and dislikes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's care plans were person-centred. Staff knew how to provide personalised care.
Staff treated people with dignity and respected their privacy. People and relatives were involved in the care planning process and their independence was encouraged.
People and relatives knew how to raise concerns.
People, relatives, staff and health and social care professionals told us they the service was well led. They told us that they found the registered manager approachable.
The provider worked collaboratively with other organisations to improve care.
The provider had effective systems and processes in place to ensure the quality and safety of service.
Rating at last inspection:
Good (report published on 28 November 2016)
Why we inspected:
This was a planned inspection to check that this service remained Good.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.