11 November 2011
During a routine inspection
People made comments such as "they were consulted about their care needs'. Another person stated that 'the people from the office came at first to make up a care plan', which they discussed with them and asked them to sign to indicate that they were happy with it and when they had 'reviewed the plan the office changed it' and again asked the person to sign their agreement to the changes.
A family member of a person who receives care from the service said that "the care staff were willing to help them and offered the right levels of support and have made excellent recommendations to assist and improve the care of their relative'.
One person who uses the service stated that the care shown to them by the care staff was "exceptional, the staff always tell me what they are doing and why and they have always shown the greatest respect to me when helping
All the people who use the service that spoke with us felt that they were safe and at ease with the carers that visit them. They knew who and to whom they should contact if they were unhappy with the service or felt unsure or worried.
Overall the people who use this service stated that they experience a good quality of care.